On definition of ‘educational service quality’ category
Автор: Dashchinskiy Dmitry B.
Журнал: Вестник Донского государственного технического университета @vestnik-donstu
Рубрика: Социально-экономические и общественные науки
Статья в выпуске: 1-2 (62) т.12, 2012 года.
Бесплатный доступ
The basic theoretical and methodological approaches to the definition of the ‘educational service’ category are investigated. The revealed peculiar features have permitted to formulate the author's definition of the educational service quality and to present the development of approaches to this problem. The author's interpretation of the educational service models is given.
Quality, service, educational service, quality management, quality management model
Короткий адрес: https://sciup.org/14249765
IDR: 14249765
Статья научная
