Non-Russian experience in establishing a national tourist service quality framework (case study: Finland)

Бесплатный доступ

The article considers Finland’s experiences in establishing and developing a national tourist service quality framework. Currently, Finland’s tourist revenue sees an annual growth of 5-10 percent, and is a major GDP contributor. To ensure continued tourism development, to promote tourist-sector-provided employment and the tourist inflow, Finland established a national tourist service quality system - DQN (destination quality net), whose principal function is to analyse and adapt the practices of top tourist organizations and to facilitate the adoption of the practices by other organizations. The article provides an overview of the system and described its implementation tools.


Quality, tourism, benchmarking, quality system

Короткий адрес:

IDR: 14057780   |   DOI: 10.12737/3586

Статья научная