Towards an Intelligent Approach to Workflow Integration in a Quality Management System

Автор: Mohamed Nazih Omri, Hadhemi Ben Aonne

Журнал: International Journal of Intelligent Systems and Applications @ijisa

Статья в выпуске: 3 vol.14, 2022 года.

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Among the most important activities within a company we find that of quality management. This activity represents reflects the most rigorous way possible for a better organization of establishments in order to offer the best service to customers and to the various members of these establishments. This activity of quality management is a very delicate and sensitive task due to the large number of documents and business processes that are handled on a cyclical basis. For this reason, setting up a reliable and efficient system for managing the different aspects of the quality management process becomes a challenge for any company that seeks excellence. This article proposes a new intelligent approach to the need of the management of human and commercial resources within the companies for a good management of the process of quality management according to its own conception. Our approach allows any quality management manager to manage the different modules of a QMS according to the ISO 9001 standard through the different interfaces offered by our solution. The monitoring phase of this process through the implementation of a workflow orchestrator, jBpm.

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QMS, quality management, process, workflow, jBPM, orchestrator

Короткий адрес: https://sciup.org/15018447

IDR: 15018447   |   DOI: 10.5815/ijisa.2022.03.05

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