Quality management instrument use to solve the problem of demand for LLC “Image and style” services decrease
Автор: Sokolova E.I., Bachilova S.E.
Журнал: Сервис в России и за рубежом @service-rusjournal
Рубрика: Управление качеством в сфере сервиса и туризма
Статья в выпуске: 1 (39), 2013 года.
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The article presents the research results of the demand for LLC “Image and Style” services decrease reasons using quality control instruments. The article shows that by increasing quality level of services provided at the enterprise consumer’s satisfaction rises and consequently profits grows.
Quality of hairdressing services, consumer's unsatisfaction, log sheet, dendritic bar graph
Короткий адрес: https://sciup.org/14057598
IDR: 14057598
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